Return & Refund Policy

EcomAiTool is a digital service, so there are no physical returns. Instead, the credit goes straight back to your wallet, with nothing to ask for, when:

• a Ship Saver generation fails or can't be completed;
• a Shipping Label Export upload can't be processed (for example, the PDFs have no readable labels).

Credits you buy never expire, so unused credits are always there for later.

You get a full refund of the payment if:

• money was debited but the credits weren't added;
• you were charged more than once for the same order;
• a fault on our side stopped you using the credits you bought, and we couldn't fix it within 7 days.

Not refundable:

• credits that have been added to your wallet, used or unused, for any other reason (including a change of mind);
• free signup and promotional credits;
• credits on accounts closed for breaking our Terms;
• results you're unhappy with, such as a shipping charge that wasn't lower — see our Terms.

Nothing in this policy limits the rights you have under Indian consumer law.

Payments made before 28 October 2026 can still be refunded within 7 days of purchase if no credits from that pack were used.

Email support@ecomaitool.com from your account email within 30 days of the payment, with your order ID, payment date and amount. We reply within 3 business days; approved refunds go back to your original payment method in 5–7 business days (UPI is usually faster). Refunds are only ever made to the original payment method.

Every pack is a one-time purchase, so there's nothing to cancel. If something goes wrong with a payment, please contact us before raising a bank dispute — we can usually fix it faster. While a chargeback or payment dispute is open, the account may be paused and the disputed credits removed, as our Terms explain. Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST.